Privacy Policy

Last Updated: October 16, 2025

1. Information We Collect

We collect information directly from you, automatically through your use of the Platform, and from third parties where applicable.

a. Information You Provide

When you register or use the Platform, you may provide:

• Personal Information: Name, date of birth, gender, location, email address, phone number, and profile details.
• Account Data: Username, password, preferences, photos, and descriptions you choose to share.
• Payment Information: Billing details, credit/debit card information, or payment provider data for subscription services (processed via secure third-party processors).
• Communications: Messages, support requests, and other correspondence with Bisou or other users.
• Consent Information: Your preferences for marketing communications and data use.

b. Information We Collect Automatically

When you use the Platform, we may automatically collect:

• Usage Data: IP address, device ID, browser type, operating system, access times, and referring URLs.
• Location Data: With your permission, we may collect approximate or precise location data for features such as match suggestions or regional filtering.
• Cookies and Similar Technologies: We use cookies, pixels, and analytics tools to enhance user experience, measure engagement, and provide personalized content.

c. Information from Third Parties

We may receive information from:

• Authentication services (e.g., Apple, Google, Facebook) if you use them to log in;
• Marketing partners and analytics providers;
• Other users who interact with you on the Platform.

2. How We Use Your Information

We use your information to:

• Provide and improve our services, including matchmaking, messaging, and personalization.
• Process payments and manage subscriptions.
• Ensure safety and compliance, by detecting fraud, abuse, or violations of our Terms & Conditions.
• Communicate with you, including sending updates, service announcements, and promotional offers.
• Conduct analytics to improve user experience and Platform functionality.
• Comply with legal obligations and enforce our rights under applicable laws.

We only process your data where we have a lawful basis, such as your consent, contract necessity, legal obligation, or our legitimate business interests.

3. Legal Bases for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, our processing of your personal data is based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Contractual Necessity: Processing is required to provide the services you have requested.
• Legal Obligation: We must comply with certain legal or regulatory requirements.
• Legitimate Interests: We process data to operate and improve Bisou's services, provided your rights do not override our interests.

4. Sharing of Information

We do not sell your personal information, but we may sell anonymized data or aggregate data. We may also share data as follows:

a. With Other Users

Certain information you provide (e.g., name, age, profile photo, bio, location) is visible to other users consistent with your privacy settings.

b. With Service Providers

We share information with trusted third-party vendors who perform functions on our behalf, such as:

• Payment processors;
• Cloud hosting and data storage providers;
• Analytics and fraud prevention services;
• Customer support tools;
• Communication and marketing platforms.

These providers are bound by confidentiality and data protection agreements.

c. For Legal and Safety Reasons

We may disclose your information if required by law, legal process, or to:

• Protect the rights, property, or safety of Bisou, our users, or the public;
• Prevent or investigate suspected illegal activity or policy violations;
• Respond to valid government or law enforcement requests.

d. Business Transfers

If Bisou undergoes a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of that transaction, subject to this Policy.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you requested;
• Comply with legal obligations;
• Resolve disputes and enforce agreements.

If you delete your account, we will delete all personal data promptly unless retention is required by law. Some usage data will be retained in an anonymized state.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data ("right to be forgotten").
• Restriction: Request limits on data processing in certain cases.
• Portability: Receive your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: You may withdraw consent at any time.

To exercise these rights, contact business@bisoumatch.com. We will verify your identity and respond within the timeframe required by law.

7. California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal data we collect and how it is used;
• The right to delete your personal data (subject to exceptions);
• The right to opt out of "sharing" of personal data for targeted advertising;
• The right to non-discrimination for exercising your privacy rights.

You may exercise these rights by contacting business@bisoumatch.com with the subject line "California Privacy Request."

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Data encryption in transit and at rest;
• Access controls and authentication systems;
• Regular security assessments and compliance audits.

However, no system is completely secure. You acknowledge that you share information at your own risk.

9. International Data Transfers

Your information may be transferred and processed outside your country of residence, including the United States, where data protection laws may differ. We implement safeguards such as Standard Contractual Clauses (SCCs) and other legal mechanisms to ensure adequate protection.

10. Children's Privacy

Bisou is intended for adults 18 years and older. We do not knowingly collect or store information from minors. If we become aware that a minor has provided personal information, we will delete it immediately.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including:

• Session cookies for authentication;
• Preference cookies for saving settings;
• Analytics cookies for performance measurement.

You can manage or disable cookies through your browser settings. Some features of the Platform may not function properly if cookies are disabled.

12. Marketing and Communications

We may send you service updates, notifications, and promotional offers.

• You may opt out of marketing emails at any time by clicking "unsubscribe" in the email or adjusting your account settings.
• Transactional or service-related emails may still be sent when necessary.

13. Third-Party Links

The Platform may contain links to third-party websites or services. Bisou is not responsible for their privacy practices or content. We encourage you to review the privacy policies of those third parties before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. When we make updates we will revise the "Last Updated" date and, where required, notify you via email or in-app notification. Continued use of the Platform after updates indicates your acceptance of the revised Policy.

15. Contact Us

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